Terms and Conditions

By placing an order with Cup & Box, you agree to the following terms and conditions.

Last updated: {September 2025]

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1. Orders & Approval

 

• All orders are subject to a minimum order quantity of 10,000 units unless specified.

• Shipping rates fluctuate, so please confirm for a final price.

• Customers are responsible for supplying accurate design files, logos, text, artwork, and label content.

• We provide digital mockups or samples for customer approval before production.

• Once the customer has approved the design, Cup & Box is not responsible for spelling mistakes, labeling errors, artwork issues, or regulatory non-compliance.

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2. Design & Printing

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• All designs must be signed off by the customer before printing.

• By approving the design, the customer accepts full responsibility for layout, text, artwork, colors, and legal compliance (including food, hygiene, or safety labeling).

• No refunds, cancellations, or design changes are possible once production has begun.

• Cup & Box may display finished packaging as non-confidential samples (on our website, marketing, or social media). Customers requiring confidentiality must request this in writing before production.

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3. Customer Content & Intellectual Property

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• Customers warrant that they own or are licensed to use all artwork, branding, and text they supply.

• By supplying content, customers grant Cup & Box a non-exclusive, royalty-free license to use that content solely to create proofs, manufacture products, and fulfill orders.

• Cup & Box is not liable for any intellectual property disputes arising from customer-provided designs.

• Customers indemnify Cup & Box against any claims relating to copyright, trademarks, labeling, or regulatory content.

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4. Proofs & Color Accuracy

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• No job enters production without written proof approval.

• Customers are fully responsible for reviewing and approving proofs.

• Minor variations in color, print alignment, size, coating, or lamination effects may occur due to the printing process and are not considered defects.

• RGB/Pantone to CMYK conversions may cause color shifts. Hard-copy proofs for color matching are available at extra cost and lead time.

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5. Overruns & Underruns

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• Industry standard tolerances apply: deliveries may be ±5% of the ordered quantity.

• Customers are invoiced for the actual shipped quantity.

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6. Returns & Refunds

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• Because products are custom-made, all sales are final.

• Returns are not accepted unless goods are proven defective or materially different from the approved proof.

• Determination of defect is at Cup & Box’s discretion.

• Slight print variations do not qualify as defects.

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7. Payments

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• Standard terms: 50% deposit before production begins and 50% balance before shipping.

• Production does not start until the deposit clears.

• Orders are not released for shipping until the final balance is paid in full.

• Late or non-payment may cause delays, storage charges, or cancellation.

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8. Cancellations

 

• Orders cancelled before proof approval may incur up to a 15% pre-press fee.

• After proof approval and release to production, orders cannot be cancelled or refunded.

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9. Production & Delivery

 

• Lead times begin only after (i) deposit payment and (ii) written proof approval.

• Timelines are estimates only. Cup & Box is not liable for delays caused by factories, carriers, customs, or other third parties.

• Risk of loss transfers to the customer once goods are collected by the carrier.

• Customers must inspect goods on receipt and notify Cup & Box of any issues within 5 business days with photos and order details.

 

 

10. Shipping & Logistics

 

• Cup & Box manages logistics but is not liable for carrier delays, customs issues, weather, or third-party errors.

• Prices shown on the website don't include shipping cost.

• Incorrect or incomplete delivery addresses may incur re-shipment charges.

• International customers are responsible for any duties, taxes, or customs clearance fees.

 

 

11. Regulatory Compliance

 

• Customers are responsible for ensuring all packaging content (ingredients, nutrition panels, barcodes, warnings, recycling marks, etc.) complies with laws in the destination market(s).

• Cup & Box does not provide legal compliance advice.

 

 

12. Satisfaction & Remedies

 

• If goods are defective or materially different from the approved proof, Cup & Box may, at our discretion, reprint or issue a partial credit.

• Cup & Box is not liable for consequential damages, lost profits, or business interruption.

 

 

13. Indemnification

 

• Customers agree to defend, indemnify, and hold harmless Cup & Box and its affiliates from any claims, damages, or legal costs arising from:

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  • Content supplied by the customer.

  • IP or copyright disputes.

  • Labeling or regulatory non-compliance.

  • Misuse of products.

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14. Website Use & IP

 

• All content on the Cup & Box website is owned by Cup & Box or our licensors.

• Copying, scraping, or unauthorized use of our website or content is prohibited.

• Users may not upload unlawful, infringing, or harmful material to the website.

 

 

15. Force Majeure

 

• Cup & Box is not liable for delays or failure caused by events beyond our reasonable control, including natural disasters, strikes, government actions, supply-chain disruptions, or logistics issues.

 

 

16. Limitation of Liability

 

• Cup & Box’s total liability is capped at the amount paid by the customer for the specific order in question.

• Under no circumstances will Cup & Box be liable for indirect, incidental, or consequential damages.

 

 

17. Governing Law

 

• These Terms & Conditions are governed by the laws of [insert jurisdiction, e.g. Taiwan].

• Any disputes will be handled exclusively in the courts of [insert jurisdiction].

 

 

18. Acceptance

 

• By placing an order with Cup & Box, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.